Service Level Agreement Mpac

You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can set your browser so that cookies are refused. If you refuse cookies, you may not be able to access certain features or services on our site. Most web browsers also offer the option to delete cookies during or after your web session. You can add one of the following features to your service contract: you have a service team that responds quickly to all phone or online requests, and service specialists are made available to you within the agreed service period (SLA) to perform scheduled emergency maintenance or repair tasks as needed. And our global network means you have local support wherever you are. Personal data stored and processed in MPAC`s information systems is protected if necessary by security, firewalls, password authentication, as well as user authentication and encryption technology. Only authorized persons can access MPAC`s information systems, as their tasks are necessary and only in the context of the management of activities authorized by law. MPAC web services use Secure Socket Layer high level (SSL) encryption that protects your personal data during transmission. The technological protection measures of CCAPs are comparable to those of large financial institutions and public authorities. Violations of MPAC`s privacy or security policies result in immediate and proportionate action that may include breaches of law enforcement or Ontario`s data protection and information commissionaires or disciplinary action against those responsible for the breach. Create your own support package by selecting certain services with their own pre-agreed prices and terms. You will receive a tailor-made contract with everything you need and nothing you don`t need, as well as full service coverage and a clear pricing structure for spare parts, foreign service, overhauls and equipment rental.

MPAC collects and uses only the personal data strictly necessary to provide legally authorized programs and services. From time to time, MPAC may also use this information to conduct surveys, obtain feedback, and improve the delivery of the same programs and services. OpsEU regularly receives requests from members who are in collective agreements across the province for copies of their central contract. . . .